Freezah
Need help with Freezah? Email us and we will get back to you as soon as we can.
What to include
- A short description of what went wrong or what you need
- Your device (iPhone or Android) and OS version if you know it
- The app version from More (near the bottom of the screen)
- Your Account ID from More (tap to copy) — this helps us find your account without sharing your password
- Screenshots if they help explain the issue
Common topics
Sign in
Freezah supports Sign in with Apple, Google, and email/password. If Apple Hide My Email is on, replies may go to your private relay address—make sure you can receive them. If sign-in fails after an update, try signing out, restarting the app, or using the same provider you originally chose.
Scanning photos and barcodes
Allow camera access when prompted. Point at the barcode or label in good light. AI suggestions (product name, dates, storage tips) can be wrong—edit before saving, and always use your judgment with food safety.
Delete account
In the app: More → Delete account. This permanently removes your Freezah account and kitchen data we store for you. You can also email hello@freezah.com to request deletion.
Privacy and terms
Privacy Policy · Terms of Service
Other contact
General inquiries: hello@freezah.com